Streamline customer service tasks, increase agent efficiency, and ensure memorable customer interactions.
Zoho Desk
Improve your agents' productivity at scale, offer 24/7 support, integrate your call center, manage support processes and see ongoing tickets.
Ticket Management
Manage tickets and track customer requests across channels, brands, products and departments.
- Omnichannel
- Instant Messaging
- Multi-department
- Service Level Agreements
Empowered representatives
Ensure excellence in customer service throughout the entire customer journey. Zoho Desk equips agents with robust tools and valuable context, ensuring their productivity, confidence, and organization in serving customers.
- Contextual Support
- CRM integration
- Artificial Intelligence
- Advanced Response Editor
Smart Analytics and Intuitive Features
Nurture enduring customer relationships to fortify your business, ensuring long-term sustainability and robust health. Desk aids in customer management, facilitates deep insights into their requirements, and fosters a consistent delivery of value.
- Built-in Analytics
- Happiness Ratings
- Workflow & Automation
- Predictive Intelligence
