World-Link Communications, an esteemed provider of maritime satellite communications, has been a pioneer in delivering innovative solutions for over three decades. With their unmatched service reliability, they cater to over 1800 vessels across the globe.
World-Link Communications grappled with various challenges and therefore coordination among their 40+ employees became strenuous. Differentiating product pricing based on variables like payment method and lease duration made their operations complex. More precisely the needed to:
Repath streamlined World-Link Communications' processes with:
Customization of Zoho CRM tailored to their unique business requirements.
Integration of Zoho CRM with Zoho Desk for seamless communication between sales and support.
Deployment of Round Robin on Zoho Desk for efficient ticket assignment.
Comprehensive performance reports through Zoho Desk.
Introduction of Service Level Agreements for prioritized client service.
Virtual training sessions for the teams in the US and Cyprus on Zoho’s functionalities.
“Repath made the transition from the previous systems to Zoho CRM and Zoho Desk a smooth journey. It demonstrated a high level of professionalism and helped us to further increase the efficiency of our processes.”