“My Greek Friend” is a prominent travel agency stationed in Crete. Catering to international travelers from countries like the US, UK, and France, they offer tailored vacation packages for those looking to explore the beauty of Greece. Their business primarily relies on digital advertising, with potential clients pouring in from platforms like Facebook and Google Ads.
The journey of managing incoming leads was ridden with inefficiencies:
Integrating Zoho CRM Plus emerged as a groundbreaking solution:
Digital Transformation: Repath digitized the customer journey, refining processes from lead capture to sales conversion.
Zoho Survey Integration: Automated surveys post lead capture helped gauge genuine interest and gather detailed client preferences.
Lead Qualification: Efficient reminder systems and triggers ensured only genuinely interested leads were pursued.
Unified View: Integration with social platforms offered a 360° customer perspective, streamlining interactions and ensuring data consistency
“We drastically reduced lead handling time with Zoho , achieving a seamless client journey. More precisely Zoho Survey and workflows have automated our process efficiently. This digital transformation, spearheaded by Repath, has changed our game. This isn’t just about technology; it’s about understanding our clients better.”