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Case Study

Voiceland

The Company

Voiceland is the No1 VoIP telephony provider in Greece exclusively for businesses and professionals. The company offers customized solutions tailored to the telecommunications needs of every modern business from maritime and real estate agencies to start-ups and e-shops. Currently more than 900 clients benefit from the services of Voiceland.

The Challenge

Key Points:

➔ Meet the company’s tax obligations in the new platform myData of AADE (Independent Authority of Public Revenues)

➔ Explore the untapped potential of Zoho Books, an app that the company was slightly using so far

➔ Further automate client management processes through Zoho CRM

➔ Keep an updated track of history for each client of the company

The Greek Ministry of Finance and the Independent Authority of Public Revenues introduced electronic bookkeeping for every company regardless of its legal form, size, or industry. Therefore, every Greek company, Voiceland included, must take the necessary actions to be following the new legislation. Moreover, Voiceland offers a variety of services and goods and there was a need for the company to stay up to date with the history of each client.

The Solution
Tools Used: Zoho CRM, Zoho Books

To successfully respond to the demanding challenges of the company, Repath focused on the implementation and customization of Zoho Books based on the business needs of Voiceland. To start with, let’s mention that Zoho Books by default does not support digital invoicing with AADE. However, at Repath we have established a secure and trusted connection with a 3rd party application that relates to AADE’s platform, myDATA. Through the integration of these systems we are able to offer digital invoicing to Zoho Books, fully compatible with the current Greek legislation.

Our team also created a series of rules in Zoho Books that gave the opportunity to the users of the app to avoid potential mistakes when completing the invoices. Our client can now feel safe and secure that all invoices will be created according to the special requirements of the AADE.

Another part of this project was the customization of the company’s Zoho CRM. Voiceland had already selected Zoho as the ideal software for their business; however, we identified new untapped opportunities for the company. Therefore, we proceeded with the optimization of Zoho CRM as the main tool of Voiceland where every user can have full access to the history of each client.

More specifically, we created two basic categories, one for the services and one for the products that Voiceland offers. We took advantage of the synchronization of Zoho Books, we created a series of algorithms and integrated Zoho Books with Zoho CRM. Through this process, every new entry in Zoho Books is automatically tracked in Zoho CRM as well.

Repath as a Zoho Global Partner has proven to be a valuable business partner for Voiceland. Their expertise and the solutions offered to our company had made a great contribution to our commercial and financial department. Its people are highly skilled with deep knowledge in their subject. We are totally satisfied with our cooperation, and we consider Repath as one of Voiceland’s reliable and permanent partners.
Ioannis Vamvakaris – Voiceland CEO

The Benefits

➔ Enhance customer experience and satisfaction

➔ Improve employee’s productivity

➔ Facilitate and automate repeating tasks

➔ Save a great deal of time and help employees focus on crucial tasks

➔ Synchronize the accountant department with the new legislations of the Greek Government

 

These two projects are the beginning of the digital transformation journey of Voiceland towards a new era where automation and smart solutions are combined to offer long term benefits both for the employees and the customers of the company. The employees of Voiceland can now feel more confident that they follow correctly and efficiently the new legislations of the Greek Government, and the customers can enjoy more personalized services based on their purchase history.

At the same time, the solutions that we designed and implemented save significant time in the everyday work routine of the employees. They can now put their effort on the most crucial tasks that boost the ongoing growth of Voiceland.

Fay Raftopoulou, Zoho Solutions Architect at Repath stated

“Working with a leading telephony provider has been a great challenge and a blast for the Repath team. We are looking forward to further automate Voiceland’s processes and make the digital transformation journey of the company even more fruitful and exciting.”
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Home
Solutions

Zoho One
Zoho Books and Accounting
Zoho CRM Plus
Zoho Desk
Zoho People
Zoho Operations & Online Collaboration

Success Stories

Tourism
Human Resources
Supply and Chain
Telecommunications
Consulting

Resources

News
Insights
FAQs

About Us

Our Approach
Careers

Contact
Facebook Linkedin Youtube
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